Job description
Job Description
We're hiring Senior Product Help Engineer Senior Product Help Engineer for our Tokyo , Japan workplace. In case you are seeking to increase your profession horizons within the areas of business, expertise and client-facing work, look no additional than the Senior Product Help Engineering function at OSIsoft. On this function, you've gotten the chance to make a major impression for our enterprise clients, together with Fortune 100 corporations, every day, whereas concurrently constructing upon your current skillsets. The function will let you develop a wide range of expertise that can contribute to your total profession whereas working with a crew of gifted individuals who assist our dynamic vary of consumers.
Tasks
- Present first-line technical help by way of cellphone, e mail, and internet to licensed clients of all OSIsoft merchandise, together with NOC.
- Troubleshoot advanced technical issues; carry out in-depth analysis and evaluation, develop check scripts, and reproduce customer-observed product behaviour.
- Log particulars of all circumstances together with analysis accomplished, e mail exchanges, and steps taken throughout every transaction, by means of the decision and closure of the case.
- Escalate points to engineering as wanted to make sure well timed and passable decision for the client.
- Carry out on web site help and/or area companies at buyer websites.
- Ship OSIsoft coaching programs at public venues and buyer websites as required.
- Monitor and remotely treatment buyer points recognized by the OSIsoft Community Operation Middle (NOC)
- Attend company conferences and conferences as requested.
- Full all paperwork associated to employment akin to expense experiences, human sources, medical or tax kinds.
- Different duties as are assigned once in a while.
- High graduates from the perfect Engineering & Pc Engineering Universities
- Bachelor’s Diploma, Grasp’s Diploma or PhD
- three+ years of expertise as a technical engineer.
- Chemical, Electrical or Mechanical Engineering background or associated area with a minimal
- GPA of three.5
- Robust pc data, troubleshooting capability and communication expertise
About OSIsoft
OSIsoft is a world chief in operational intelligence. We ship an open enterprise infrastructure, the PI System™, to attach sensor-based information, programs and folks. OSIsoft has installations in 127 nations and is broadly used throughout manufacturing, power, utilities, prescription drugs, life sciences, information facilities, amenities and the method industries, in addition to the general public sector and the federal authorities. OSIsoft is headquartered in San Leandro, California, U.S.A, with places of work world wide.
At OSIsoft, we offer the business normal in enterprise infrastructure for administration of time sequence information by means of the OSIsoft PI System™. Our clients depend upon the PI System™ to safeguard information and ship enterprise-wide visibility into operational, manufacturing and enterprise info. The PI System™ allows customers to handle belongings, mitigate dangers, adjust to laws, enhance processes, drive innovation, make enterprise choices in actual time, and to establish aggressive enterprise and market alternatives. We're time sequence information; if the info has a price at a given time, we accumulate it, retailer it, and present it to our clients every time they want it! We let engineers and managers see precisely what's going on of their processes in actual time – helpful, proper?
0 comments:
Post a Comment